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REGISTRATION

Online registration

I am having trouble registering online. Can you help?

As soon as the online registration for visitors is open, the link to our Online Registration tool can be found on the homepage of the website.

If you are having trouble registering, we recommend you watch this video tutorial explaining, step by step, how to use the online registration platform:

Please note that there are two possibilities to start your online registration:

  • If you are registering online for the first time, please fill out the “1st time Registering Online” form.
  • If you have used our online registration before, we recommend you to start by filling out the “Registered online before” form. Please connect by entering your email address (or the 9-digit code associated with your email) and the 4-digit password that was provided to you. If you do not remember your login or password, click on the link “Forgot login or password” and enter your email. If you do not remember the email that you have already used, please register by using the “1st time Registering Online” form.

For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.

Payment methods

What are the different methods of payment?
  • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
  • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

What bank information should I use to process my wire transfer?

If you are a resident of the UK, Ireland, Australia, New Zealand or the British Virgin Islands, please download the bank information here. For all other countries, please download the bank information here.

When processing the transfer, your bank may make charges and add this to the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

What kind of information should I indicate on the wire document?

This information is important to enable us to identify your payment. Please indicate one of the references below:

  • Invoice number: You can find your invoice number at the top left of the invoice. Once registered, your original invoice is automatically sent by post. A copy will be sent by email to the company contact provided on the registration form if the email address was provided.
  • Order ID number: If you register online, you will receive a registration confirmation email with your Order ID number; please quote this number as reference when processing your wire transfer.
  • I do not have an invoice or Order ID number: In order to identify your payment, please indicate your company name as filled in on the registration form, the name of the participants registered and the event for which you registered.

*Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment. If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

Should I send a copy of the bank transfer?

Yes, it is necessary to send a copy of the bank transfer as a proof of payment to our customerhelpdesk@reedmidem.com with the subject line “COPY OF BANK TRANSFER” including your company name, personal details and the event for which you registered.

Should I bring a copy of the bank transfer to the show?

Please bring the copy of the bank transfer as a proof of payment.

Invoice

If you would like your invoice to be billed and sent to a specific address or contact, please make sure to fill in the section “Billing address” and “Billing contact name” when registering.

When will I receive an invoice?

Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

The client copy is automatically sent by email to the company contact provided on the registration form if the email address was provided to us.

I did not receive my invoice, can you resend it?

If you need a copy, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE”. Include your company name, personal details and the event you registered for.

What if my invoice contains a mistake?

Please send an email to customerhelpdesk@reedmidem.com with the subject line “INVOICE ERROR” including your company name, personal details and the event for which you registered. Please indicate the exact information that needs to be amended.

Delegate Registration

Can I cancel, amend or replace a delegate registration?

Your registration is personal and cannot be cancelled. Contract is final and binding, and thus non-refundable.

However, your delegate details can be amended by contacting the Customer Helpdesk.

Under certain conditions, it can be transferred to a full-time employee of the same company (of the same country, city, and address).

Please note: you may be invoiced for a replacement request.

To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with the subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and do not forget to include your company name, personal details and the event you are attending.

Hotel and apartment booking

What are my login and password for accommodation booking?

The link to the online booking tool can be found on the Accommodation page of the website.

An access code is no longer required. Our new online accommodation booking service enables you to make your reservations in a few simple steps.

Click on the video to explore how to use this new service.

For any assistance you may require, please contact: customerhelpdesk@reedmidem.com.

Exhibitors only: if you have any questions about your accommodation, please contact the Accommodation Department by e-mail: hotel.mipcom@reedmidem.com or by phone: +33 (0)1 79 71 99 70

Please note that our booking service and special rates are dedicated exclusively to participants.

VISA

Do I need a visa to attend and can you help in getting one?

Depending on your country of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

Should you need assistance to get a visa, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event for which you registered.

Badge

Can I receive my badge by post?

Participants registered BEFORE 7 August 2014 who have paid in full and for whom we have a photo at the time of delivery are eligible to receive their badges via post and do not need to collect it at the registration hall.

A second badge mailing will take place for participants registered BEFORE 28 August. Badges are sent only to the following countries for the second mailing badge:

Austria – Belgium – Denmark – Canada -– Finland – France – Germany - Great Britain – Greece - Ireland – Italy – Luxembourg –– Netherlands – Norway - Portugal – Spain – Sweden – Switzerland – United States

Participants registered AFTER 28 August 2014 and who have paid in full will receive an e-ticket (please refer to e-ticket Section).

Where can I retrieve my badge for the show?

Participants who have paid in full can collect their badge at:

  • Self-service badge delivery points located in the registration area, by scanning the QR code displayed on the e-ticket or from the mobile app.
  • Registration desk located in the registration area upon presentation of a valid ID

NOTE: You will only receive your badge if you have paid in full. Whether you have sent a photo or not, you must bring valid ID to gain your badge.

E-ticket

When will I receive my e-ticket and how can I get it?
  • Registered participants who have paid in full will receive an e-ticket by email up to four weeks prior to the show. After receiving your e-ticket by email, print it out. Make sure that the QR code is clearly displayed on the e-ticket.
  • The e-ticket can also be downloaded by logging onto the Online Database (“Edit my profile” page)
  • The e-ticket can also be downloaded via the mobile app (“MyEvent”section) up to four weeks prior to the show. To save time, save the QR code as an image on your smartphone.
  • How do I redeem a badge with my e-ticket?

    An e-ticket can be used to collect your badge at a self-service delivery point by scanning the QR code displayed on your e-ticket or at the registration desk.

    I did not receive my e-ticket by email or it is not available on the mobile app or Online Database

    Only registered participants who have paid in full will receive an e-ticket by email or can download it via the mobile app or the Online Database.

    NOTE: If you did not receive your e-ticket please check in your spam folder and also ensure your payment has been successfully delivered.

    If your payment has been completed and you still have not got your e-ticket, please send a request to customerhelpdesk@reedmidem.com with the subject line “E-TICKET” including your company name, personal details and the event for which you registered.

    Can I retrieve my badge at the show if I don’t have my e-ticket?

    If you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

    For any further assistance, please contact customerhelpdesk@reedmidem.com with the subject line “E-TICKET” including your company name, personal details and the event for which you registered.

    VAT Refund

    How can I collect my VAT refund?

    Non-French participants may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions. Please be careful not to lose the top copy of the original repayment VAT invoice which is the only document valid for your VAT refund request.

    Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

    For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL.

    REGISTRATION

    Online registration

    I am having trouble registering online. Can you help?

    As soon as the online registration for visitors is open, the link to our Online Registration tool can be found on the homepage of the website.

    If you are having trouble registering, we recommend you watch this video tutorial explaining, step by step, how to use the online registration platform:

    Please note that there are two possibilities to start your online registration:

    • If you are registering online for the first time, please fill out the “1st time Registering Online” form.
    • If you have used our online registration before, we recommend you to start by filling out the “Registered online before” form. Please connect by entering your email address (or the 9-digit code associated with your email) and the 4-digit password that was provided to you. If you do not remember your login or password, click on the link “Forgot login or password” and enter your email. If you do not remember the email that you have already used, please register by using the “1st time Registering Online” form.

    For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.

    SUBSCRIPTIONS

    Email unsubscription

    How do I unsubscribe to your communications?

    To unsubscribe to our emails, please click on the following link: contact.cnil@reedmidem.com

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